Why can't I see a student's progress?
If you can see a student on your dashboard, but cannot see any course progress, there are a few possible causes:
They are enrolled in this course at a different institution.
Students can start working on courses on Grok without being assigned it by the teacher, this then counts as an enrolment into the course and prevents this progress from appearing on your teacher dashboard. Additionally, if a student starts work on a course/or is assigned a course by another institution this progress will not appear on a new institutions teacher dashboard.
To remedy this, follow these steps:
1. Assign the course to the student
2. Ask the student to log in and open that course
3. Ask the student to accept the request to add this enrolment to your institution
The student's progress should now appear on your dashboard!
If you think the student might have accidentally clicked past this notification, you can try assigning the course again, and then helping them when they next log in.
They are not pressing 'mark', when they finish a problem.
When students attempt problems, they will need to hit the mark button as a self check, otherwise their work will autosave but never appear as completed on the dashboard. To verify whether or not students are hitting mark, ask them to access the course and problem via the My Learning page and check the problem pip/diamond. If the pip is grey, the work wasn't marked, but if the pip is green, red, or yellow and wasn't appearing on your Teacher Dashboard, continue to the next possible cause.
They have duplicate accounts, and they are working through a course in a different account.
If you think the student has duplicate accounts, or if you need assistance with this, contact us and we can help sort it out.
If you still can't see the enrolment for the student in your dashboard after they have confirmed access for your institution, ensured mark was hit, and verified they don't have a duplicate account, please contact our support channel and let us know which student is affected, and which course you were trying to assign.