Why can't I see a student's progress?

If you can see a student on your dashboard, but cannot see any course progress, there are a few possible causes:

  1. They are enrolled in this course at a different institution
  2. They are not pressing 'mark', when they finish a problem.
  3. They have duplicate accounts, and they are working through a course in a different account. 

If you think they have not been marking their work, you can ask the student to go to the course details page (click the course from their launchpad), and if you can see green diamonds on the course, then they have been marking their work. In this case, try one of the other options above. 

If they do not have any progress showing up, then they are not pressing mark when they finish a problem. Their entered programs should still be saved, so just ask them to go back to each problem and press mark.

If you think the student has duplicate accounts, or if you need assistance with this, contact us and we can help sort it out.

Still need help? Contact Us Contact Us