What to do if Grok is not working

If Grok Academy has stopped working for you, here's some steps you can take.

What is the problem?

Usually there is something in your home internet or network setup that is blocking something that Grok needs. At school, the IT department would fix this up. At home, you'll need to do some work to figure this out. The most common symptom is that clicking 'Run' on a problem doesn't work.

Every internet setup is going to be different. Here are some steps to try and resolve what isn't working. Or, if it's easier, you can email us directly at support@groklearning.com.

1. Test if any part of the site is blocked

Go to this page: https://groklearning.com/debug/blocked/
You will see a list of test results in green (for Passed) or red (for Failed). If any results are red, Grok Academy may not work properly.

If all of the results are green, but you can't mark a problem or _save_ a problem, OR you have trouble enroling in a course, this is usually caused by malware. If you're not sure how to fix this, you should try using a different computer or browser (see Step 6).

2. Are you using a Chromebook?

Try following the instructions here to unblock websockets on your Chromebook.
Do step 1 again and see if you pass all the tests.

3. Are you using Norton Parental Controls?

While the Grok Academy platform is a well-known educational platform, some of the domains used by it are blocked by Norton Family.
Follow these instructions to enable Grok in Norton Parental Controls.
Do step 1 again and see if you pass all the tests.

4. Unblock all the 'red' sites on your network

If you are accessing Grok from home, this is likely something in your home internet setup. It could be:

a locally managed firewall (might be on your home router, or managed via a parent's computer)
locally installed anti-virus software (configuration might be on your own computer, or a parent's computer)
it could be your ISP (but unlikely)

Who organises your home internet? That person will need to unblock the firewall settings for Grok Academy to work.
Once you have done that, do step 1 again and see if you pass all the tests.

5. Disable all extensions/add-ons

How to do this varies depending on which browser you're using. The important thing is to try to make sure nothing is interfering with your connection to Grok (e.g. parental control software or ad-blocking).

Once you have done that, do step 1 again and see if you pass all the tests.

6. Use a different browser and/or different computer

Try using a different browser or computer from the one you're currently using. This will help make sure there are no strange extensions, or malware.

Here are links to download Firefox or Chrome: