How do I renew subscriptions for existing students?
This process is exactly the same as buying subscriptions for new students.
You can buy or renew subscriptions for existing students using the 'Buy Subscriptions' button on your teacher dashboard. If you want to renew subscriptions for a whole group or grade, just go straight to the 'Buy Subscriptions' process and select the group or grade.
Or, you can select specific students from your dashboard and click "Purchase subscriptions", like in the screenshot below.
What happens if I buy a subscription for a student that already has a subscription?
If you purchase a subscription for a student that already has a subscription, we normally assume that you are trying to extend an existing subscription. So most of the time, if you purchase a subscription for a student that already has a subscription, we add on 12 months to the existing subscription. (Technically, we add an additional subscription rather than extending the existing one, but it comes to the same thing.) When you finalise your invoice, we will ask you to confirm that this is what you intended to do! You can choose to go ahead, or skip those students if you don't want to purchase another subscription for them.
There is one case where we don't extend the subscription, which is when the existing subscription hasn't been paid. If the existing subscription hasn't been paid for, then purchasing a new subscription will create a duplicate subscription. Contact us at firstname.lastname@example.org if you need to resolve this.